King Khalid University
FAQ Maintenance Ticketing System Service
What is the Maintenance Ticketing System Service?
A customer service that involves submitting a technical report to the General Directorate of Information Technology, which is then followed up on by the team until its completion.
How to access the service?
Access the service through My KKU using your username and password, then select the “Maintenance Ticketing System” service.
Who can use this service?
Faculty members, employees.
What are the service conditions?
• Reports must be submitted through the approved channels, such as the online portal or official email.
• The report should include clear and accurate details about the technical issue, including a description of the problem, affected devices.
• Priority Reports are prioritized based on their impact on work processes and systems.
• Users must comply with IT and cybersecurity policies when submitting reports.
For inquiries and communication?
Through the unified technical support (8000).
Through the IT incident reporting system (https://itcsvc.kku.edu.sa/KKU_ITTS).
Through Chatboot.