King Khalid University
Electronic Service Level Agreement
Electronic Service Level Agreement
In line with the King Khalid University’s direction to offer quality services and aligning with the Ministry of Education’s vision to provide user satisfaction through offering a variety of services in the most accessible and user-friendly way available to users during week days, users are there for obligated to commit to the requirements and conditions of every service as set in the service manual. Manuals are to be update accordingly for more information (click here)
Help and Support
King Khalid University portal includes a section for assistance and support for all university. A variety of channels are available within the portal, offering content, materials and media in various formats, in addition to detailed information and links as forms of assistance for beneficiaries. The portal administration at King Khalid University is committed to interacting and responding to inquiries received through the” Contact Us page.”
Privacy
King Khalid University portal pays great attention to user data confidentiality. Privacy and data protection is one of KKU’s main website conditions. For more information on data privacy and confidentiality (click here)
Levels of Electronic Service Delivery
|
|
Service Name |
Service Execution Duration |
Time for Service Availability |
|
1 |
Academic profile |
Immediate |
24/7 |
|
2 |
Excellence Awards (Research Excellence) |
Five work days |
24/7 |
|
3 |
Faculty Member Promotion |
Five work days |
24/7 |
|
4 |
Vehicle entry permits service |
Five work days |
24/7 |
|
5 |
Medical city side evacuation service |
Five work days |
24/7 |
|
6 |
Collaborator account request service |
Five work days |
24/7 |
|
7 |
Services of the Agency for Educational and Academic Affairs |
Five work days |
24/7 |
|
8 |
Information technology reports |
High priority (4 hours)
medium priority (working day)
low priority (3 days) |
24/7 |
|
9 |
Reservation of facilities |
5 work days |
24/7 |
|
10 |
Students grievance |
3 work days |
24/7 |
|
11 |
Student excuse service |
3 work days |
24/7 |
|
12 |
Self-service ( food service ) |
Immediate |
24/7 |
|
13 |
Gym Education Service |
5 works |
24/7 |
|
14 |
Enjaz |
Immediate |
24/7 |
|
15 |
Mobashr |
5 work days |
24/7 |
|
16 |
Electronic forms |
Immediate |
24/7 |
|
17 |
Nick Name |
Immediate |
24/7 |
|
18 |
Meeting |
Immediate |
24/7 |
|
19 |
Ceremony food service |
5 work days |
24/7 |
|
20 |
Student Transportation |
5 work days |
24/7 |
|
21 |
College evaluation |
Immediate |
24/7 |
|
22 |
Electronic Recruitment System Assistant / Associate Professor |
In accordance to the competition schedule |
24/7 |
|
23 |
The academic recruitment system for male and female teaching assistants |
In accordance to the competition schedule |
24/7 |
|
24 |
Update employee data |
5 work days |
24/7 |
|
25 |
Scientific Journal System |
5 work days |
24/7 |
|
26 |
MyKKU application |
Immediate |
24/7 |
|
27 |
Service recommendations |
5 work days |
24/7 |
|
28 |
Cultural Olympiad (internal) |
5 work days |
24/7 |
|
29 |
Cultural Olympiad ( external) |
5 work days |
24/7 |
|
30 |
Internship |
5 work days |
24/7 |
|
31 |
Remote meeting service |
5 work days |
24/7 |
|
32 |
Excellence system |
5 work days |
24/7 |
|
33 |
Academic leaders Nomination Service |
5 work days |
24/7 |
|
34 |
Muhtam |
5 work days |
24/7 |
|
35 |
Student Clubs Management |
5 work days |
24/7 |
|
36 |
Academic job competition system |
In accordance to the competition schedule |
24/7 |
|
37 |
Clearance Letter |
5 work days |
24/7 |
|
38 |
Conference service |
5 work days |
24/7 |
|
39 |
Health Jobs Competition system |
In accordance to the competition schedule |
24/7 |
|
40 |
Teaching Load service |
5 work days |
24/7 |
|
41 |
Service Cut Leave v2.0 |
5 work days |
24/7 |
|
42 |
University application (second edition) |
Immediate |
24/7 |
|
43 |
Curriculum and plans system |
5 work days |
24/7 |
|
44 |
Teaching Load Service v2 |
5 work days |
24/7 |
|
45 |
Academic recommendations |
5 work days |
24/7 |
|
46 |
KKU Covid 19 Vaccination |
Immediate |
24/7 |
|
47 |
University scientific events platform |
5 work days |
24/7 |
|
48 |
Practical medical exam management service |
5 work days |
24/7 |
|
49 |
Technical service management system |
10 work days |
24/7 |
|
50 |
HUB |
Immediate |
24/7 |
|
51 |
To improve |
Immediate |
24/7 |
|
52 |
College reports |
Immediate |
24/7 |
|
53 |
KKU in |
Immediate |
24/7 |
|
54 |
Excellence Awards System |
In accordance to the competition schedule |
24/7 |
|
55 |
University Vice Presidency Labs Platform (MISPER) |
Immediate |
24/7 |
|
56 |
Approving the appointment of faculty members |
5 work days |
24/7 |
|
57 |
Human resources system |
Immediate |
24/7 |
|
58 |
mykku app digital wallet |
Immediate |
24/7 |
|
59 |
Leave system |
5 work days |
24/7 |
|
60 |
R2 conference attendance system |
5 work days |
24/7 |
|
61 |
Al-Qura'a Interactive Map |
Immediate |
24/7 |
|
62 |
R2 student transportation system |
5 work days |
24/7 |
|
63 |
R2 Student Accounting Fund |
5 work days |
24/7 |
|
64 |
Procedural Student Fund System |
5 work days |
24/7 |
|
65 |
Distinguished System - Faculty of Medicine |
5 work days |
24/7 |
|
67 |
Staff promotions |
In accordance to the competition schedule |
24/7 |
|
68 |
University Skills Bank |
Immediate |
24/7 |
|
69 |
Follow-up service |
Immediate |
24/7 |
|
70 |
Contract system |
10 work days |
24/7 |
|
71 |
Policy survey |
5 work days |
24/7 |
|
72 |
Inquiries and suggestions |
3 work days |
24/7 |